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best communication tools 2021
Thomas StenitzerJanuary 21, 20214 min read

The Best Business Communication Tools for 2021

Communication tools in 2021 are more important than ever. Whether it is in-house teams, remote teams or freelancers, they all make great use of tools that facilitate their work life. However, most online communication tools on the market don't necessarily bring the same value for everyone. We have compiled a list of our 6 favorite communication tools for 2021 to help you make a better decision.

1. Slack 

The Slack business platform is especially suitable for smaller teams and has the great advantage that it supports other popular applications such as Dropbox and eyeson. You can create customized groups to start a conversation and use direct messages. The team conversations you have generated take place in channels. These channels can be created for anything such as projects, departments, locations or teams. It’s not only used for messaging but also for file transfers which you can also comment on. What we like is that you can lock or unlock channels for private projects as well. Slack is considered to be the best-known chat-based communication tool with over 10 Mio users worldwide.

Key features

  • Direct Messages
  • Shared Messaging Channels
  • Custom Emojis
  • Integrations
  • Notifications

2. eyeson 

eyeson is a video meeting tool for either smaller teams, freelancers and big companies. Its patented Single Stream Technology (SST) ensures that the bandwidth remains at 1,5 Mbit/sec at all times. Hence, it is especially suitable for large team meetings. Regardless of the number of participants or the quality of their wifi, you get crystal clear video meetings. You can host video meetings with up to 100 active participants, 9 of which can be visible on your screen. eyeson is 100% web-based and therefore doesn't require any time-consuming installations or plugins. The quick-join feature is an incredibly convenient way for anyone to join a call with a single click and without any registration. 

Key features

  • Instant Meetings with a Single Click
  • Quick Join Link
  • Video Meeting Recordings 
  • Screen Sharing
  • Drag & Drop File Sharing
  • Integrations with Slack, Trello, Freshworks, Dropbox, … 
  • GiF Reactions
  • Chat / Messaging 

3. Zoom 

Zoom is a video conferencing provider for larger businesses. It is also a great tool for holding webinars because they offer survey features. Additionally, they offer so-called zoom rooms. With these rooms, you can choose your hardware and transform any meeting space (e.g. a small huddle room or a training center) into a video conference room. There is no need to install complex and expensive customized hardware. Zoom invented a new way of having room conferences. Flexibility and collaboration at its best. The biggest difference between Zoom and eyeson is that you need to install and download their software first.

Key features

  • Live/Video Conferencing 
  • E-Mail Invitation
  • Recordings 
  • File & Screen Sharing
  • Integrations with Slack, Trello, Freshworks, … 
  • Chat / Messaging IM Platform

4. GoToWebinar 

The perfect tool for experts and people who want to share their knowledge through webinars or online training courses. What's useful is the integrated scheduling features because they allow you to easily set up webinars. GoToWebinar offers various marketing tools such as automated communication or an analytic dashboard. This is especially helpful because it gives you an indication of how attentive your audience is. You're notified when your webinar viewers are falling asleep. The question is whether you actually want to know?

Key features

  • Scheduling Webinars
  • Recordings
  • Automatic Invitations and Follow-Up Emails
  • Data on Attendees and Performance
  • Shareable Video Library
  • Easy Event Management
  • Integrations 
  • Branding

5. Trello

Trello is a project management tool that facilitates workflows for smaller teams. You can create boards for each project and set up tasks. Additionally, appointments are visible to keep an eye on upcoming dates and deadlines. It’s easy to use and enables you to structure your team and individual tasks. The tools also work well for monitoring projects and assigning tasks. Tello allows you to send notifications to your team members so they won't forget tasks. The right tool to ensure a perfect overview and to make teams more accountable.

Key Features

  • Organization with Tags, Labels & Categories
  • File Sharing
  • Email Notifications
  • Deadline Reminders
  • Voting Feature

6. Monday is a web-based project management tool. It helps you manage and keep track of your team. Furthermore, you can create boards for all kinds of tasks, which you can also assign to your team members. A great feature is that you can leave notes and thus communicate better. is the most flexible project management tool we have encountered. You can choose what kind of information you want to track, filter through data or which highlights you want to see. This tool helps you control your projects and improve team communication so easily.

Key Features

  • Customized Fields
  • Due Date Tracking
  • Email Updates
  • Execution Board
  • Time Tracking by Project
  • Visual Progress Display
  • Survey
  • Workflow Management

7. Milanote

Milanote is an easy-to-use tool to organize your ideas and projects into visual boards. Simple text editing and task management make it easy to add your thoughts to a board. Milanote supports all common file types including JPGs, PDFs, Word, Excel, common design files and many more. The Milanote Web Clipper lets you save inspiration and ideas from any website with a single click.

  • Brainstorming
  • Content Management
  • Project Management
  • Real Time Editing
  • Task Management


Bringing new software to an organization, big or small, requires a lot of effort and planning . It is important to stay up to date, especially when it comes to communication tools. There are so many more great tools to choose from, but these are the ones we consider to be the most innovative. Looking for a new video meeting too? We also compiled a list of things to consider in this article .