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Iryna SydorchukFebruary 22, 20243 min read

Mastering the Art of Real-Time Decision Making via Video Calls

The skill of making high-quality, real-time decisions through video calls is crucial. The immediacy of video conferencing brings its own set of challenges and nuances to group decision-making that traditional face-to-face or asynchronous communication methods do not encounter. To arrive at the best possible outcomes, teams must adeptly manage the intricacies of virtual real-time decision-making.


Insights from Statistics 

Numerous studies highlight the significance of making real-time decisions through video conferencing. 87% of team members say video calling has helped speed up decision-making. A survey by Wainhouse Research found that video conferencing reduces miscommunication by 94% compared to audio-only conference calls. Based on a study by Lifesize, 89% of remote managers feel more value when using video conferencing for meetings instead of traditional meetings.


Overcoming Video Conferencing Challenges

Critical challenges of making decisions as a team during video calls include:

  • Diminished Nonverbal Communication: Video calls can obscure the subtle social cues critical to understanding group dynamics. The absence of full-body language, the nuances of facial expressions, and the natural rhythm of in-person interactions can lead to misunderstandings and misinterpretations. This environment demands heightened awareness to ensure engagement, understanding, and the acknowledgment of dissenting views.
  • Heightened Cognitive Demand: The mental effort required to process and integrate multiple viewpoints, articulate thoughts, and keep track of the conversation is magnified in video calls, especially when time is of the essence. Technical glitches or background distractions can further tax participants' cognitive resources, potentially compromising the quality of group decision-making.
  • Disproportionate Participation: It's common for specific individuals to dominate the screen, while others may hesitate to interject, especially those on mute or experiencing bandwidth issues. Ensuring everyone has an equal opportunity to contribute in a video call environment is crucial to avoid decision-making that reflects only the loudest voices.
  • Complex Coordination: Organizing a coherent and productive discussion across different time zones, platforms, and devices is a logistical puzzle. With explicit communication protocols, conversations can be smooth, saving time and a lack of consensus. 
  • Risks of Confirmation Bias: The speed required for real-time decisions can exacerbate confirmation bias, with team members preferring information that supports preconceived notions. It is essential to continually challenge these biases to ensure all options are considered reasonably.
  • Information Saturation: The deluge of opinions, data, and ideas can swiftly overwhelm decision-makers. It's crucial to streamline the flow of information to avert decision paralysis and zero in on the most pertinent points. With Eyeson’s custom layouts, you can showcase images or video streams from diverse sources, allowing you to curate and present precisely what needs to be highlighted and when.

Eyeson in Action

While it might appear daunting to foster effective real-time decision-making, discovering the right technology can empower organizations to overcome these challenges and cultivate more robust, more effective real-time decision-making. By leveraging Eyeson's capabilities, organizations can overcome obstacles and unlock their full potential.

Eyeson's advanced video conferencing platform offers features designed to facilitate fast and effective real-time decision-making. With the custom layouts, companies can get rapid situation updates and images from multiple sources and watch important streams live. Compatible with all devices, whether you’re using your laptop, phone, or tablet. Explore how Eyeson is performing in action:



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As teams refine their video call-based group decision-making approach, they can more effectively harness their collective intelligence within time constraints and overcome video conferencing challenges. It's an evolving continuous improvement process to balance the synchronous input of various contributors effectively. With the right technology, real-time decision-making via video calls can be a powerful way to drive distributed teams toward successful outcomes.